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Cecilia Freeman

Cecilia delivers community growth, engaging content, and superior moderation for business success.
Location
Knoxville, TN
Working Time
Full Time
Level
Manager/Director

Overview

Cecilia Freeman is a seasoned professional with 19 years of experience in community management, user-generated content moderation, and program development.

She offers expertise in driving community growth, fostering meaningful engagement, and delivering exceptional customer experiences.

With a track record of transforming communities into thriving hubs, Cecilia brings valuable skills in content moderation, program development, and superior customer service. Connect with her to unlock the full potential of your business’s community and drive success.

Experience

  • Expert in community management and user-generated content moderation.

  • Proven track record of driving community growth and engagement.

  • Strong experience in program development and strategic goal achievement.

  • Advanced communication skills for effective customer service and relationship-building.

  • Extensive experience in managing multiple projects and coordinating with internal and external stakeholders.

  • Autonomous remote employee with a reliable and self-motivated work style.

  • Exceptional skills in content moderation, policy enforcement, and maintaining a positive community atmosphere.

  • Skilled in identifying and developing premium content through collaboration with subject matter experts.

  • Ability to analyze key metrics and track the success of community initiatives.

  • Collaborative team player, working effectively with cross-functional teams to deliver best-in-class experiences.

Qualifications

  • Community Management Expert: Extensive experience and expertise in community management, fostering engagement and growth.

  • User-Generated Content Moderation: Proficient in moderating and maintaining user-generated content, ensuring policy adherence and a positive community environment.

  • Program Development and Execution: Skilled in developing and executing programs that align with strategic goals and deliver exceptional results.

  • Exceptional Communication: Advanced communication skills to provide superior customer service and build strong relationships with stakeholders.

  • Autonomous Remote Work: Proven track record as a reliable and self-motivated remote employee, excelling in time management and task ownership.

  • Content Strategy and Development: Adept at developing premium content through collaboration with subject matter experts.

  • Metrics Analysis and Reporting: Ability to track, analyze, and report on key metrics to measure community performance and drive improvements.

  • Cross-Functional Collaboration: Effective team player, collaborating with diverse teams and stakeholders to achieve common objectives.

  • Customer-Centric Approach: Dedication to delivering outstanding customer experiences and exceeding expectations.

  • Problem-Solving and Decision-Making: Strong critical thinking skills to navigate complex situations and make informed decisions for the benefit of the community.

What Makes Cecilia Unique

Cecilia’s expertise and qualifications are unique due to her extensive 19 years of experience in community management and user-generated content moderation. Her proven track record in driving community growth, fostering engagement, and executing successful programs sets her apart.

With advanced communication skills, an autonomous remote work style, and a customer-centric approach, Cecilia brings a unique blend of expertise, dedication, and problem-solving abilities.

Her ability to collaborate across teams, analyze metrics, and deliver exceptional results make her a standout professional in the field.

Cecilia Freeman

Cecilia is available to consult on your next project or position. Schedule a consult now to discuss your solution.